Terms & Conditions of Use

Last updated on November 2025

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These terms and conditions outline the rules and regulations for the use of Website, located at .

Terms & Conditions

Last updated: November 21, 2025

These Terms & Conditions (“Terms”) govern your use of the website https://sankue.com (the “Site”) and your purchase and use of products and services offered by

Terms & Conditions

Last updated: November 21, 2025

These Terms & Conditions (“Terms”) govern your use of the website https://sankue.com (the “Site”) and your purchase and use of products and services offered by

Terms & Conditions

Last updated: November 21, 2025

These Terms & Conditions (“Terms”) govern your use of the website https://sankue.com (the “Site”) and your purchase and use of products and services offered by Sankue Studios, an operating name of 2253636 Ontario Inc. (“Sankue Studios”, “we”, “us”, “our”).

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase our products.

These Terms are provided for general information only and are not legal advice.

1. About Our Services

Sankue Studios creates personalized digital children’s story videos (the “Products”). Our Products are:

• Digitally delivered (no physical goods)
• Personalized mainly by using the child’s first name and a short message
• Created using pre-designed characters, storylines, and voice-overs
• Intended for entertainment and keepsake purposes only

2. Eligibility and Parent/Guardian Responsibility

• You must be at least 18 years old to place an order.
• By purchasing a Product, you confirm that you are the child’s parent or legal guardian, or that you have the full consent of the parent or legal guardian to provide the child’s first name and message.
• You are responsible for the accuracy of all information you submit, including spelling of names and the content of any personalized message.

3. Ordering Process

When placing an order, you will be asked to provide:

• Your contact and billing details
• The selected story, character, language, and any options available
• The child’s first name and any personalized message

After you confirm and pay, we will begin the process of creating your personalized video based on the information you provided.

4. Digital Delivery

• All Products are delivered digitally, typically via download link, email, or secure online access.
• Estimated delivery times may vary based on order volume, story length, and production workload, especially during holiday seasons.
• You are responsible for providing a correct and accessible email address and for checking spam/junk folders.
• We are not responsible for delays caused by incorrect email addresses, spam filters, or issues with your email provider or internet connection.

5. Nature of Personalized Digital Products

Because our Products are custom-made digital items, each video is created specifically for your order and may include:

• The child’s first name spoken or displayed
• Your chosen personalization details, where applicable
• Unique rendering and timing variations based on our production process

Minor differences in animation, sound, color, or timing compared to previews or sample videos are normal and do not mean the Product is defective.

6. License and Permitted Use

When you purchase a Product, you receive a limited license to use it for personal, non-commercial purposes.

You may:

• Download and store the video for your personal use
• Share the video privately with family and friends
• Play the video at home or during private family events

You may not:

• Sell, resell, or commercially exploit the video or any part of it
• Upload the video as part of a paid product or service
• Claim ownership of the characters, artwork, scripts, or voice-overs
• Edit, modify, or create derivative works for commercial use
• Use the video or any part of it as a logo, brand, or trade mark

All intellectual property rights in the Products and the Site (including characters, artwork, storylines, scripts, designs, voice-overs, graphics, logos, and trade names) are owned by 2253636 Ontario Inc. or its licensors.

7. Public Sharing and Child Safety

You may choose to share your video on social media or other platforms. By doing so, you accept full responsibility for any privacy or safety risks related to publishing a child’s name or likeness.

• We recommend that you avoid sharing the child’s full name, address, school, or other identifying details.
• We are not responsible for how third parties use or share your video after you publish it on public platforms.

8. Pricing and Payment

• All prices are shown in the currency indicated on the Site and may be changed at any time.
• Payments are processed by third-party payment providers (such as Stripe). By submitting your payment details, you authorize us and our payment provider to process the transaction.
• We reserve the right to correct any errors in pricing or product information and to cancel orders affected by such errors. In this case, any amounts paid will be refunded.

9. Refunds and Cancellations

Because each Product is custom-made based on your instructions, all sales are generally final.

We may offer a refund or remake a video in the following limited situations:

• A technical issue on our side prevents us from delivering your video and we cannot fix it
• A duplicate order was placed and clearly identified as such
• We fail to deliver within a clearly agreed timeframe after you have contacted us and given us a chance to resolve the delay

We do not offer refunds when:

• You change your mind after the order is completed
• You entered the child’s name incorrectly or submitted a wrong message
• Your device or internet connection cannot download or play the video properly
• You are unhappy with minor artistic or style differences compared to sample videos

If there is an error in the video that is clearly our fault (for example, we mispronounce the name despite correct instructions), we will work with you to fix or re-render the video.

10. Seasonal and High-Demand Periods

During busy seasons, especially around major holidays, production and delivery times may be longer than usual. We will make reasonable efforts to deliver videos as soon as possible, but we cannot guarantee delivery by a specific date unless we confirm it in writing.

We are not responsible for missed occasions (such as birthdays or holiday dates) if the order was placed too late, information provided was incomplete or incorrect, or there were issues with email or internet services beyond our control.

11. User Conduct

You agree not to use the Site or Services to:

• Submit unlawful, harmful, threatening, abusive, or hateful content
• Submit content that violates the rights of others, including privacy and intellectual property rights
• Attempt to interfere with or damage the Site, server, or networks
• Attempt to gain unauthorized access to any accounts, systems, or data

12. Disclaimers

• Our Products are for entertainment and keepsake purposes only. They are not educational, medical, psychological, or professional advice.
• We do not guarantee that the Site will be available at all times or free from errors, viruses, or interruptions.
• Sample videos and previews are for illustration only. The final Product may differ in timing, visuals, or audio.

13. Limitation of Liability

To the fullest extent permitted by law, Sankue Studios and 2253636 Ontario Inc., including their directors, officers, employees, and agents, will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from your use of the Site or Products, or from delays, delivery failures, or issues caused by third-party services such as email providers or payment processors

In any case, our total liability for any claim related to a Product will not exceed the amount you paid for that Product.

14. Indemnification

You agree to defend, indemnify, and hold harmless Sankue Studios, 2253636 Ontario Inc., and their directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Site or Products
• Your breach of these Terms
• Your violation of any law or rights of a third party
• Your decision to publish or share a video containing a child’s name or likeness

15. Intellectual Property

All content on the Site and in the Products—such as text, graphics, logos, icons, images, audio clips, video clips, animations, and software—is owned by 2253636 Ontario Inc. or its licensors and is protected by copyright, trade mark, and other intellectual property laws.

16. Privacy

Your use of the Site and Products is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Third-Party Services and Links

The Site may contain links to third-party websites or services, including payment processors and social media platforms. We are not responsible for the content, policies, or practices of any third-party sites. Your use of those sites is at your own risk.

18. Changes to the Site and Services

We may modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice. We may also change Products, pricing, or features. Any changes will not affect orders already in progress unless those changes are required by law or necessary for security reasons.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the Site or Services after changes means you accept the updated Terms.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. You agree that any dispute arising from or relating to these Terms, the Site, or the Products will be brought only in the courts located in Ontario, Canada, and you consent to the jurisdiction of those courts.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be interpreted in a way that reflects the parties’ original intent, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any confirmed order details, form the entire agreement between you and us regarding your use of the Site and purchase of Products.

23. Contact Us

If you have any questions about these Terms, please contact us at:

Sankue Studios
2253636 Ontario Inc.
Email: support@sankue.com
Website: https://sankue.com

Studios, an operating name of 2253636 Ontario Inc. (“Sankue Studios”, “we”, “us”, “our”).

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase our products.

These Terms are provided for general information only and are not legal advice.

1. About Our Services

Sankue Studios creates personalized digital children’s story videos (the “Products”). Our Products are:

• Digitally delivered (no physical goods)
• Personalized mainly by using the child’s first name and a short message
• Created using pre-designed characters, storylines, and voice-overs
• Intended for entertainment and keepsake purposes only

2. Eligibility and Parent/Guardian Responsibility

• You must be at least 18 years old to place an order.
• By purchasing a Product, you confirm that you are the child’s parent or legal guardian, or that you have the full consent of the parent or legal guardian to provide the child’s first name and message.
• You are responsible for the accuracy of all information you submit, including spelling of names and the content of any personalized message.

3. Ordering Process

When placing an order, you will be asked to provide:

• Your contact and billing details
• The selected story, character, language, and any options available
• The child’s first name and any personalized message

After you confirm and pay, we will begin the process of creating your personalized video based on the information you provided.

4. Digital Delivery

• All Products are delivered digitally, typically via download link, email, or secure online access.
• Estimated delivery times may vary based on order volume, story length, and production workload, especially during holiday seasons.
• You are responsible for providing a correct and accessible email address and for checking spam/junk folders.
• We are not responsible for delays caused by incorrect email addresses, spam filters, or issues with your email provider or internet connection.

5. Nature of Personalized Digital Products

Because our Products are custom-made digital items, each video is created specifically for your order and may include:

• The child’s first name spoken or displayed
• Your chosen personalization details, where applicable
• Unique rendering and timing variations based on our production process

Minor differences in animation, sound, color, or timing compared to previews or sample videos are normal and do not mean the Product is defective.

6. License and Permitted Use

When you purchase a Product, you receive a limited license to use it for personal, non-commercial purposes.

You may:

• Download and store the video for your personal use
• Share the video privately with family and friends
• Play the video at home or during private family events

You may not:

• Sell, resell, or commercially exploit the video or any part of it
• Upload the video as part of a paid product or service
• Claim ownership of the characters, artwork, scripts, or voice-overs
• Edit, modify, or create derivative works for commercial use
• Use the video or any part of it as a logo, brand, or trade mark

All intellectual property rights in the Products and the Site (including characters, artwork, storylines, scripts, designs, voice-overs, graphics, logos, and trade names) are owned by 2253636 Ontario Inc. or its licensors.

7. Public Sharing and Child Safety

You may choose to share your video on social media or other platforms. By doing so, you accept full responsibility for any privacy or safety risks related to publishing a child’s name or likeness.

• We recommend that you avoid sharing the child’s full name, address, school, or other identifying details.
• We are not responsible for how third parties use or share your video after you publish it on public platforms.

8. Pricing and Payment

• All prices are shown in the currency indicated on the Site and may be changed at any time.
• Payments are processed by third-party payment providers (such as Stripe). By submitting your payment details, you authorize us and our payment provider to process the transaction.
• We reserve the right to correct any errors in pricing or product information and to cancel orders affected by such errors. In this case, any amounts paid will be refunded.

9. Refunds and Cancellations

Because each Product is custom-made based on your instructions, all sales are generally final.

We may offer a refund or remake a video in the following limited situations:

• A technical issue on our side prevents us from delivering your video and we cannot fix it
• A duplicate order was placed and clearly identified as such
• We fail to deliver within a clearly agreed timeframe after you have contacted us and given us a chance to resolve the delay

We do not offer refunds when:

• You change your mind after the order is completed
• You entered the child’s name incorrectly or submitted a wrong message
• Your device or internet connection cannot download or play the video properly
• You are unhappy with minor artistic or style differences compared to sample videos

If there is an error in the video that is clearly our fault (for example, we mispronounce the name despite correct instructions), we will work with you to fix or re-render the video.

10. Seasonal and High-Demand Periods

During busy seasons, especially around major holidays, production and delivery times may be longer than usual. We will make reasonable efforts to deliver videos as soon as possible, but we cannot guarantee delivery by a specific date unless we confirm it in writing.

We are not responsible for missed occasions (such as birthdays or holiday dates) if the order was placed too late, information provided was incomplete or incorrect, or there were issues with email or internet services beyond our control.

11. User Conduct

You agree not to use the Site or Services to:

• Submit unlawful, harmful, threatening, abusive, or hateful content
• Submit content that violates the rights of others, including privacy and intellectual property rights
• Attempt to interfere with or damage the Site, server, or networks
• Attempt to gain unauthorized access to any accounts, systems, or data

12. Disclaimers

• Our Products are for entertainment and keepsake purposes only. They are not educational, medical, psychological, or professional advice.
• We do not guarantee that the Site will be available at all times or free from errors, viruses, or interruptions.
• Sample videos and previews are for illustration only. The final Product may differ in timing, visuals, or audio.

13. Limitation of Liability

To the fullest extent permitted by law, Sankue Studios and 2253636 Ontario Inc., including their directors, officers, employees, and agents, will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from your use of the Site or Products, or from delays, delivery failures, or issues caused by third-party services such as email providers or payment processors

In any case, our total liability for any claim related to a Product will not exceed the amount you paid for that Product.

14. Indemnification

You agree to defend, indemnify, and hold harmless Sankue Studios, 2253636 Ontario Inc., and their directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Site or Products
• Your breach of these Terms
• Your violation of any law or rights of a third party
• Your decision to publish or share a video containing a child’s name or likeness

15. Intellectual Property

All content on the Site and in the Products—such as text, graphics, logos, icons, images, audio clips, video clips, animations, and software—is owned by 2253636 Ontario Inc. or its licensors and is protected by copyright, trade mark, and other intellectual property laws.

16. Privacy

Your use of the Site and Products is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Third-Party Services and Links

The Site may contain links to third-party websites or services, including payment processors and social media platforms. We are not responsible for the content, policies, or practices of any third-party sites. Your use of those sites is at your own risk.

18. Changes to the Site and Services

We may modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice. We may also change Products, pricing, or features. Any changes will not affect orders already in progress unless those changes are required by law or necessary for security reasons.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the Site or Services after changes means you accept the updated Terms.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. You agree that any dispute arising from or relating to these Terms, the Site, or the Products will be brought only in the courts located in Ontario, Canada, and you consent to the jurisdiction of those courts.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be interpreted in a way that reflects the parties’ original intent, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any confirmed order details, form the entire agreement between you and us regarding your use of the Site and purchase of Products.

23. Contact Us

If you have any questions about these Terms, please contact us at:

Sankue Studios
2253636 Ontario Inc.
Email: support@sankue.com
Website: https://sankue.com

Studios, an operating name of 2253636 Ontario Inc. (“Sankue Studios”, “we”, “us”, “our”).

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase our products.

These Terms are provided for general information only and are not legal advice.

1. About Our Services

Sankue Studios creates personalized digital children’s story videos (the “Products”). Our Products are:

• Digitally delivered (no physical goods)
• Personalized mainly by using the child’s first name and a short message
• Created using pre-designed characters, storylines, and voice-overs
• Intended for entertainment and keepsake purposes only

2. Eligibility and Parent/Guardian Responsibility

• You must be at least 18 years old to place an order.
• By purchasing a Product, you confirm that you are the child’s parent or legal guardian, or that you have the full consent of the parent or legal guardian to provide the child’s first name and message.
• You are responsible for the accuracy of all information you submit, including spelling of names and the content of any personalized message.

3. Ordering Process

When placing an order, you will be asked to provide:

• Your contact and billing details
• The selected story, character, language, and any options available
• The child’s first name and any personalized message

After you confirm and pay, we will begin the process of creating your personalized video based on the information you provided.

4. Digital Delivery

• All Products are delivered digitally, typically via download link, email, or secure online access.
• Estimated delivery times may vary based on order volume, story length, and production workload, especially during holiday seasons.
• You are responsible for providing a correct and accessible email address and for checking spam/junk folders.
• We are not responsible for delays caused by incorrect email addresses, spam filters, or issues with your email provider or internet connection.

5. Nature of Personalized Digital Products

Because our Products are custom-made digital items, each video is created specifically for your order and may include:

• The child’s first name spoken or displayed
• Your chosen personalization details, where applicable
• Unique rendering and timing variations based on our production process

Minor differences in animation, sound, color, or timing compared to previews or sample videos are normal and do not mean the Product is defective.

6. License and Permitted Use

When you purchase a Product, you receive a limited license to use it for personal, non-commercial purposes.

You may:

• Download and store the video for your personal use
• Share the video privately with family and friends
• Play the video at home or during private family events

You may not:

• Sell, resell, or commercially exploit the video or any part of it
• Upload the video as part of a paid product or service
• Claim ownership of the characters, artwork, scripts, or voice-overs
• Edit, modify, or create derivative works for commercial use
• Use the video or any part of it as a logo, brand, or trade mark

All intellectual property rights in the Products and the Site (including characters, artwork, storylines, scripts, designs, voice-overs, graphics, logos, and trade names) are owned by 2253636 Ontario Inc. or its licensors.

7. Public Sharing and Child Safety

You may choose to share your video on social media or other platforms. By doing so, you accept full responsibility for any privacy or safety risks related to publishing a child’s name or likeness.

• We recommend that you avoid sharing the child’s full name, address, school, or other identifying details.
• We are not responsible for how third parties use or share your video after you publish it on public platforms.

8. Pricing and Payment

• All prices are shown in the currency indicated on the Site and may be changed at any time.
• Payments are processed by third-party payment providers (such as Stripe). By submitting your payment details, you authorize us and our payment provider to process the transaction.
• We reserve the right to correct any errors in pricing or product information and to cancel orders affected by such errors. In this case, any amounts paid will be refunded.

9. Refunds and Cancellations

Because each Product is custom-made based on your instructions, all sales are generally final.

We may offer a refund or remake a video in the following limited situations:

• A technical issue on our side prevents us from delivering your video and we cannot fix it
• A duplicate order was placed and clearly identified as such
• We fail to deliver within a clearly agreed timeframe after you have contacted us and given us a chance to resolve the delay

We do not offer refunds when:

• You change your mind after the order is completed
• You entered the child’s name incorrectly or submitted a wrong message
• Your device or internet connection cannot download or play the video properly
• You are unhappy with minor artistic or style differences compared to sample videos

If there is an error in the video that is clearly our fault (for example, we mispronounce the name despite correct instructions), we will work with you to fix or re-render the video.

10. Seasonal and High-Demand Periods

During busy seasons, especially around major holidays, production and delivery times may be longer than usual. We will make reasonable efforts to deliver videos as soon as possible, but we cannot guarantee delivery by a specific date unless we confirm it in writing.

We are not responsible for missed occasions (such as birthdays or holiday dates) if the order was placed too late, information provided was incomplete or incorrect, or there were issues with email or internet services beyond our control.

11. User Conduct

You agree not to use the Site or Services to:

• Submit unlawful, harmful, threatening, abusive, or hateful content
• Submit content that violates the rights of others, including privacy and intellectual property rights
• Attempt to interfere with or damage the Site, server, or networks
• Attempt to gain unauthorized access to any accounts, systems, or data

12. Disclaimers

• Our Products are for entertainment and keepsake purposes only. They are not educational, medical, psychological, or professional advice.
• We do not guarantee that the Site will be available at all times or free from errors, viruses, or interruptions.
• Sample videos and previews are for illustration only. The final Product may differ in timing, visuals, or audio.

13. Limitation of Liability

To the fullest extent permitted by law, Sankue Studios and 2253636 Ontario Inc., including their directors, officers, employees, and agents, will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from your use of the Site or Products, or from delays, delivery failures, or issues caused by third-party services such as email providers or payment processors

In any case, our total liability for any claim related to a Product will not exceed the amount you paid for that Product.

14. Indemnification

You agree to defend, indemnify, and hold harmless Sankue Studios, 2253636 Ontario Inc., and their directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Site or Products
• Your breach of these Terms
• Your violation of any law or rights of a third party
• Your decision to publish or share a video containing a child’s name or likeness

15. Intellectual Property

All content on the Site and in the Products—such as text, graphics, logos, icons, images, audio clips, video clips, animations, and software—is owned by 2253636 Ontario Inc. or its licensors and is protected by copyright, trade mark, and other intellectual property laws.

16. Privacy

Your use of the Site and Products is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Third-Party Services and Links

The Site may contain links to third-party websites or services, including payment processors and social media platforms. We are not responsible for the content, policies, or practices of any third-party sites. Your use of those sites is at your own risk.

18. Changes to the Site and Services

We may modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice. We may also change Products, pricing, or features. Any changes will not affect orders already in progress unless those changes are required by law or necessary for security reasons.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the Site or Services after changes means you accept the updated Terms.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. You agree that any dispute arising from or relating to these Terms, the Site, or the Products will be brought only in the courts located in Ontario, Canada, and you consent to the jurisdiction of those courts.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be interpreted in a way that reflects the parties’ original intent, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any confirmed order details, form the entire agreement between you and us regarding your use of the Site and purchase of Products.

23. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

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