Questions Parents Ask — Answered Simply and Clearly

Sankue Studios creates personalized animated story videos where your child becomes the main character in a fun, family-friendly adventure. The characters we use are universal designs — they don’t represent any real child. This approach follows Canadian and U.S. child-privacy laws (PIPEDA and COPPA), ensuring every video is safe and compliant.
Instead of using photos or likenesses, we personalize each story by including your child’s name throughout the narration and title. This simple touch makes the experience feel personal and special, while keeping your child’s identity completely private.

We usually deliver your personalized video within 2–4 business days. However, during busy seasons or special events, it may take a little longer. We’ll always notify you if there’s any delay and keep you updated on your order’s progress.

No. For privacy and safety, we never use real photos. You simply choose a character that looks like your child from our collection.

Yes. The narrator will call your child’s name several times during the story to make it feel personal and engaging.

Yes. All our story videos are available on the website for preview. You’ll receive the exact same story, but personalized with your child’s name, a title featuring their name, and an optional custom message you provide at checkout. If you’d like a completely new or custom story, that’s part of our “My Story” service.

Following Packages on Hold...
We currently offer three main packages to fit different needs:

Standard Package: Includes a personalized video featuring your child’s name in the narration, a custom message at the end, and a title with your child’s name. You can buy up to five videos, and the more you add, the more you save.

Storytime Collection (6-Month Plan): Subscribe for six months and receive 3–4 personalized stories each month. It’s ideal for families building a story collection or starting a YouTube channel for their child — and it offers great long-term savings.

My Story: A fully customized service where we turn your own idea or story into a unique Pixar-style animated video.

For current pricing, please visit our Pricing Page. Prices may change over time as new features and improvements are added.

All videos are sent in HD MP4 format, easy to watch, download, or share on any device.

Absolutely. All our stories follow child-friendly standards and comply with PIPEDA (Canada) and COPPA (U.S.) child-privacy guidelines.

No. Every video is private and made only for you. We don’t post or use your story anywhere without your written permission.

Yes! We regularly run special offers and seasonal promotions. Subscribe to our newsletter to receive discount codes, early access to new stories, and exclusive updates throughout the year.

You can share your story or concept directly through our “My Story” page. Just describe your idea, choose a character, and our creative team will handle everything — from narration and animation to music and delivery.

Small corrections to name spelling or message are free within 48 hours of delivery.

Because each video is custom-made and personalized, we do not offer refunds or exchanges. Please preview the sample stories on our website before placing your order to ensure you’re happy with the style and format.

We’re always improving our videos as technology evolves to keep the quality high and the visuals even better. When one of your purchased videos is upgraded — for example, enhanced animation, sharper visuals, or improved sound — you’ll automatically receive the updated version free of charge. Once you’ve purchased a story, all future upgrades for that same video are included.

Major credit cards and secure online payments through Eformics Systems.

No. We never collect or request photos or likenesses.

Disclaimer:

Sankue Studios does not collect or use child photos.
All animated characters are fictional and do not resemble real persons.
By ordering, customers confirm they are the child’s legal guardian and accept our Terms & Conditions and Privacy Policy.
Production time may vary during the Christmas season.
Videos are for entertainment and educational use only.

Contact us
Hello@sankue.com