Privacy Policy

Last updated on November 2025

Privacy Policy

Last updated: November 21, 2025

This Privacy Policy explains how Sankue Studios, an operating name of 2253636 Ontario Inc. (“Sankue Studios”, “we”, “us”, “our”), collects, uses, and protects your information when you visit our website at https://sankue.com (the “Site”) and when you purchase our personalized children’s story videos and related services (the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or submit any personal information.

This Privacy Policy is provided for general information only and is not legal advice.

1. Who We Are

Sankue Studios is a brand that creates personalized children’s animated story videos. The legal entity responsible for your information is:

2253636 Ontario Inc.
Operating as Sankue Studios

2. What Information We Collect

We collect only the information needed to provide and support our personalized video Services.

2.1 Information You Provide Directly

• Account and contact details: Your name, email address, and (optional) phone number.
• Order details: The product(s) you select, story choice, language, and any options related to your order.
• Child’s personalization data: The child’s first name and any short personalized message you submit (for example, a dedication from a parent or grandparent).
• Payment-related information: We do not store your full card details. Payments are processed securely by our third-party payment provider (such as Stripe). We may receive limited information, such as transaction ID, last 4 digits of the card, and payment status.
• Support communications: Messages you send to us by email or through contact forms, including feedback, questions, or requests.

We do not request or require a child’s last name, home address, school, or other sensitive personal details to create a video.

2.2 Information Collected Automatically

When you visit our Site, our systems may automatically collect certain technical data, such as:

• IP address and approximate location (country or city level)
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs

This information is used in aggregated form to understand how visitors use our Site and to improve performance, security, and user experience.

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep the Site functioning (for example, remembering items in your cart)
• Understand how visitors use the Site
• Improve performance and security

You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not work correctly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including creating and delivering your personalized videos
• To personalize the video with the child’s first name and your chosen message
• To communicate with you about your orders, updates, or support requests
• To manage your account, if you create one
• To maintain and improve our Site and Services
• To detect and prevent fraud or security issues
• To comply with legal obligations and respond to lawful requests

We do not use children’s names or messages for profiling, behavioral advertising, or unrelated marketing.

4. Legal Bases for Processing (EEA/UK Customers)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Contract: To provide the products and services you order from us.
• Legitimate interests: To maintain and improve our services, prevent fraud, and protect the Site.
• Consent: Where required, for certain communications or optional features (you can withdraw consent at any time).
• Legal obligation: To comply with applicable laws and regulations.

5. Children’s Privacy

Our products are designed for children, but our Site and ordering process are directed to adults (parents or legal guardians).

• Only adults (18+) may place orders or provide information to us.
• We limit child-related data to the child’s first name and a short message you choose to share.
• We do not knowingly collect a child’s last name, address, contact details, or school information.
• We do not create accounts for children and do not contact children directly.

If you believe we have collected personal information about a child beyond what is described here, please contact us using the details below, and we will review and delete the data where appropriate.

6. How We Share Your Information

We do not sell your personal information. We may share information only in the following situations:

• Service providers: With trusted third-party vendors who help us operate the Site and Services, such as payment processors, hosting providers, email providers, and analytics tools. They are only allowed to use your information to perform services for us.
• Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or that of others.
• Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets. In such cases, your information may be transferred to the new entity, which will continue to handle it under this Privacy Policy or a similar policy.

7. International Transfers

Our servers or some of our service providers may be located outside your province, state, or country. By using our Site and Services, you understand that your information may be transferred to and processed in other jurisdictions, which may have different data protection rules than your region.

8. How Long We Keep Your Information

We keep personal information only for as long as needed to:

• Provide the products and services you requested
• Meet legal, tax, or accounting obligations
• Resolve disputes and enforce our agreements

We may keep transaction records and basic contact details for legal and business reasons, even if you ask to delete certain other data.

9. Security

We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security.

10. Your Rights

Your privacy rights may include (depending on your location):

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your personal information, subject to legal limits
• Restriction or objection to certain processing
• Data portability, where applicable

To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

11. Marketing Communications

We may send you emails about your orders, important updates, or, with your consent, news and offers related to our products. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

12. Third-Party Links

Our Site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the Site and Services after any changes means you accept the updated policy.

14. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us at:

Sankue Studios
2253636 Ontario Inc.
Email: hello@sankue.com
Website: https://sankue.com

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