Frequently Asking Questions

Do you offer custom video services?

Absolutely Yes! Please contact us via our online web form for more information and pricing.

What is included in the video editing services?

Script, storyboarding, AI voiceover, Stock Footages, Stock Images, Royalty Free Music Track, Aniations, Motion Tracking, Transitions, Video Effects and much more. Check our pricing page for more detail

Where can I use the videos created by Eformics Systems?

You can post, publish, upload, and share your videos on Facebook, Instagram, YouTube, Twitter, Linked In, or any other social media platform. You can also use these videos on your website, blogs, or as a TV commercial.

What is the resolution and file type of the videos?

All our videos are rendered for high resolution 1080p HD quality and all videos can be downloaded in MP4 format.

Do you offer a Refund?

We do not offer a refund once the video is delivered for download or the video is in a production phase. However, a refund can be arranged only under the circumstances when we are unable to provide you the elements requested in the signup contract. Subject to our discretion.

What kinds of characters do you use in your videos?

We use humans, 2d cartoons, and 3d lip-sync human-like avatar characters.

Can I provide my own script?

Sure! you can provide your own script, you can also record script in your own voice. Contact us for more information.

Can I download the file and host it on my server?

Absolutely! once your project is completed, we will send you the file link to download and publish it anywhere you like.

Do I have the legal right to use the video you made for me?

Sure! you have legal rights to use the video as you wish. You own the video and use it for commercial or non-commercial purposes. However, you do not own the right to the characters, voiceover, animation, scripts created by us, and other elements used in the video, unless it is specified in the contract.

Do you save credit card details?

No, absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider

Can I contact you over the phone?

For all pre-sales questions, you can contact us via email or use our chatbot.

What if I don't like the final video?

Our explainer video production is designed to be hassle-free, and predictable. Animations will be clean, professional, and branded, and the wording will be taken from your pre-approved script/voiceover.

Based on this, revisions are usually rare, but if anything is unexpected visually, simply contact our Support team with your order number and we will have the explainer video updated for you.

What types of videos do you make?

At the moment we are focused on producing short 30-sec, 60-sec, and 90-sec videos. Following are the type of videos that we can develop.
Explainer Videos
Motion Graphics Marketing Videos
Business Intros
Facebook Video Ads
YouTube Video Ads

What languages do you support?

Our primary scripting language is English. However, we can translate our videos into Spanish, Portuguese, French, and many other European languages. Contact us for more information.

What kind of custom features that you can arrange for my video?

We can do the following, subject to additional changes. :
arrange human (Men or Women) actors.
provide you professional script writing service.
custom voiceover
custom designing cartoon character for your project
develop long videos
convert video into several languages
much more...
Contact us for more information and pricing.

What video sizes do you create?

We can create:
Horizontal videos
Vertical videos
Square videos
Banner videos

Will the video have a watermark?

While videos are in production mode, they will have a watermark. Once the video is ready for you to download we will remove the watermark and replace it with your information.

Will you include my company branding?

Yes, each explainer video will be fully branded, incorporating your company logo, colour scheme and fonts. This will be taken from your website unless you provide specific details within your project brief during the order process.

What is the word count for each explainer video script?

The average word count for our explainer video packages is as follows:
130 words 1 minute (60s)
195 word 1:30 minutes (90s)
260 words 2 minutes(120s)
390 words 3 minutes (180s)

What makes you different to other explainer video companies?

We have designed our explainer video service to be completely hands-off, hassle-free, and predictable. With a creative team on board and a highly organised production process, we’re able to deliver custom explainer videos in as little as 7 days. There are no design consultations, storyboarding sessions or long drawn out post production stages, simply provide us with your script and design briefs and we’ll get to work, creating awesome explainer videos to take your digital marketing strategy to the next level!